Frequently Asked Questions

Everything you need to know about shopping with Sire

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, Sire ships to over 50 countries worldwide. Please note that international shipping rates and delivery times vary by destination.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I contact customer support?

Our dedicated support team is available via live chat on our website or through email at support@sire.com from Monday to Friday, 9 AM to 5 PM EST.